1. How to login to Xpats Gateway?

2. Can an employer access Xpats Gateway without an ESD account?

3. What is the Xpats Gateway?

4. Do all expatriate applications require a Support Letter?

5. If my company is not under the purview of any agency, do I still need a Support Letter?

6. Can I request for a Support Letter physically from the respective Agencies?

7. Will the Employment Pass (EP) and Professional Visit Pass (PVP) applications be automatically approved once the Support Letter is issued?

8. What documents are required to apply for a Support Letter?

9. How do I check the status of the Support Letter application?

10. Who makes the decision on Support Letter applications?

11. Do I need prior approval from the Department of Labour Peninsular Malaysia and MYFutureJobs PERKESO for the Support Letter?

12. What is company tiering, and how is it determined?

13. What defines Fast Track and Normal Track companies?

14. What is the processing time for Support Letter applications?

15. What is critical sector?

16. How can I view my company tiering?

17. The Primary Sector or Agency which was selected is incorrect. Who should I contact if I want to change the information?

18. If I am unsure of my Primary Sector or Agency, who should I contact to obtain the information?

19. I have received a Support Letter via Xpats Gateway. What is the next step?

20. What is the validity of a Support Letter?

21. Can I reuse a Support Letter for a renewal application?

22. Do I need to apply for a quota or projection before applying for a Support Letter?

23. Is a Support Letter required for Professional Visit Pass (PVP) applications?

24. How to login to Xpats Gateway?

25. If my Support Letter application is "Not Supported", is there a cooling-off period before I can reapply?

26. Must all applications under MDECs purview be submitted through the Xpats Gateway?

27. Is there any limitation to re-apply the Support Letter if the application has not been supported?

28. Can I appeal if my Support Letter application is "Not Supported"?

29. How do I cancel a Support Letter application in Xpats Gateway?

30. Can I edit an application that has been entered into the Xpats Gateway and already forwarded to the MDEC Expats System?

31. Who can I contact for help?

32. My company is already registered in ESD Online. Do I still need to register in IRDA XPATNOVA system?

33. How do I register for XPATNOVA?

34. Do I need to wait for my company registration to be approved before submitting an EP application?

35. How long does the company registration process take?

36. How do I apply for a Support Letter?

37. What happen after the Support Letter is approved?

38. How long does it take for the EP application in XPATNOVA to be approved?

39. How about other passes? Can I apply in XPATS GATEWAY?

40. Where can I get more information?

41. What if an employer has forgotten their ESD Online password?

42. How do I check the status of the MYFutureJobs Acknowledgement via Xpats Gateway?

43. Can I download the Acknowledgement Letter from Xpats Gateway?

44. What if the Acknowledgement Letter is not available in Xpats Gateway?

45. What if the position is exempted from MYFutureJobs advertisement?